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The system houses a library of technical information on DVD disks and will direct the service technician to the correct section within a manual to effect repairs. Currently the system looks at over 400 pieces of information and compares the actual readings to a diagnostic knowledge base in the software. This system has the ability to perform diagnostics on Deere equipment by analyzing information read from the machine on a laptop or desktop computer.
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The biggest change to the Pro Tech training curriculum has been the Service Advisor diagnostic computer system.
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When you stand up in front of a group of professional technicians to deliver training, you better have done your homework," says Presley. These guys are sharp, and they keep me on my toes. "I enjoy the challenge of working with experienced adults. Students typically stay four days for the certification classes and go back to the dealership with greater knowledge, expertise, and confidence. Deere does the registering and scheduling, the faculty handles the setup and delivery of the training information. Pro Tech classes, staggered throughout the semester, are based on the need in the area. Technicians will be coming to Pro Tech sprayer classes from Mississippi, Tennessee, Alabama, Arkansas, Missouri, Louisiana, and Texas to receive this training. Air conditioning certification is a new offering for this spring, and the Senatobia campus was recently selected as one of five sites in North America to deliver training on Deere's 47 sprayers. Pro Tech started off with certification classes in basic electronics and later added hydraulic certification. We've taken Pro Tech to another level," says Pro Tech instructor Jimmy Presley.
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"Pro Tech training, which is simply continuing education for existing John Deere technicians, has really taken off in this region. Training in traditional subject areas is important, but the technician of today must be prepared to function in a world where computers monitor and control machine operation. Deere realizes that as equipment becomes more sophisticated, qualified technicians become more valuable and are essential to the success of agriculture. Fixing a machine that costs $250,000 is not a task for the uninitiated, and everyone has come to realize that," says Ag Tech instructor Shane Louwerens.ĭrawing students from the Delta states and Alabama, the Ag Tech program is the only Deere-sponsored program in Mississippi, and is one of 20 in the world.
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Young people today have had more exposure to computers, and that's a plus in this business. Last week I used a new 8410 to introduce the diagnostic system to the freshman class. "Thanks to Deere, I can walk out to the equipment lot and roll in a new tractor to use for my classes. Ag Tech students have the unique opportunity to train on the latest technology in the industry and get hands-on experience while they learn," says Ag Tech instructor Terry Schumann. "I've been involved with John Deere service for over 20 years - with the company and with the service department of multi-location dealers - and I know that the quality is there. With an inventory of over $1 million in new equipment, $500,000 in training components, and its Deere-trained staff, the Ag Tech program is equipped to take training into the new millennium. The two-year associate degree program is the industry leader in technical education for young people seeking a career in the equipment industry. The Ag Tech program at Northwest Mississippi Community College in Senatobia, Miss., and others like it are John Deere's answer to service training. Instead, they insist that a dealer's service department change with the times and keep abreast of the increasingly complicated changes in technology. In this new era of micro-management, producers cannot afford long periods of downtime which result in lost revenue. Sophisticated electronic and hydraulic controls on modern equipment warrant the need for a professionally trained service technician. The days of training a service technician "in house" are fast going the way of the mule and 40-acre farms.
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Equipment engineers have developed increasingly complicated machinery to meet the challenges of today's marketplace, and the support structure of maintaining this equipment has gone through an evolution as well. Producers micro-manage all aspects of their operations, increasing yields and reducing production costs to net decent returns on their sizable investments.Īs farmers have had to become more and more productive, so have the machines they use to produce crops. Crop production has evolved to large-scale operations. Farmers working 40 acres with one tractor are gone. It's a fact of agricultural life: things are moving away from small-scale farming.